On our UK website, the items offered for sale in pounds (£) and will be delivered only to an address in the UK.
You will be receiving your delivery to the address specified when ordering.
We
do not accept deliveries to public establishments (for example, points of sale, schools, stores, hotels, P.O. boxes or APO/FPO addresses ...)
If the address indicated when ordering is incomplete or incorrect, we cannot be held responsible. Indeed, if the package is not delivered or lost, we cannot take any complaints.
Orders are prepared and shipped from our warehouse located in France. They are processed via our partner Global-e.
SOLUNE / VANESSA BRUNO does not process, ship or deliver orders on Saturday, Sunday or Federal holidays. Orders placed on these days will be processed the following business day.
SOLUNE / VANESSA BRUNOcannot be held responsible for delays in delivery and delivery-related errors after goods have left the warehouse.
5.1. DELIVERY - SHIPPING COSTS The
shipping costs are free for orders above £250. If the order is under £250, the delivery cost is £10.
UK orders are shipped on a DDP (Delivery Duty Paid) basis, meaning fees and duties are included in the final price. Hence, your order will not be subject to additional charges upon delivery.
International orders are processed via our partner Global-e.
You can fin here all the informations about delivery costs :
https://service.global-e.com/Categories/how-much-will-it-cost-to-ship-to-my-country 5.2. DELIVERY - TIME Unless there is a specific mention of delays during holiday periods, you will receive your delivery within the following time-limits:
- For the collection items: within a maximum period of 3 to 5 working days after the order is placed.
- For the customized items (patches or embroidery) after the order is placed, the preparation is around 10 working days.
- During our Archives sales, delivery times can be exceptionally extended.
You have not received your order within the specified time
You have received the dispatch confirmation email but you have not received your order within the time indicated:
You can contact the carrier DHL at the following address:
www.dhl.com (under "Track your Shipment"). We also invite you to contact our eshop Customer Services
eshop@vanessabruno.fr You have not received the dispatch confirmation email but the indicative delivery date on your order confirmation email has passed:
You should contact our eshop Customer Services:
eshop@vanessabruno.fr If you have not received your delivery within the period indicated:
You can ask us (by registered letter with acknowledgement of receipt, or in writing via another durable medium) to make delivery within a reasonable additional period.
If we fail to deliver within this period, the sale may then be cancelled, if desired (by registered letter with acknowledgement of receipt, or in writing via another durable medium in accordance with Article L138-2 of the French Consumer Code).
The sale will be considered to have been cancelled upon receipt by us of the letter or written document informing us of this cancellation, unless we have made the delivery in the meantime.
You will be refunded the total amount paid (including shipping costs paid at the time of ordering for the items(s) concerned) within a maximum period of 14 days from the date when the sale was cancelled.
5.3. DELIVERY - RECEIPT
Upon receipt of your order, always check the condition of your parcel, the good condition of the item ordered, as well as its compliance with the order.
If you find that your parcel or your item has been damaged, please indicate this on the carrier's delivery note and contact our eshop Customer Services immediately:
eshop@vanessabruno.fr In your message, be sure to mention the damage observed (parcel damp, pierced, opened, etc.). In all cases, you have a period of three (3) days, excluding public holidays, from the receipt of your parcel to notify the carrier by extra-judicial document or registered letter, of any reservations you may have (Article L133 -3 of the French Commercial Code).
If the item(s) delivered do not correspond to your order, you can return it/them, in accordance with the following "Returns" and "Guarantees" procedures.